Buyer FAQs Policy

Buyer platform ka use kis purpose ke liye kar sakta hai?

Buyer platform ka use sirf verified sellers se services purchase karne ke liye karega.

Seller direct payment strictly allowed nahi hai.

Payment process kaise kaam karta hai?

Buyer ko service order karte waqt 50% advance payment platform ke through dena hoga.

Advance payment receive hone ke baad seller work start karega.

Work complete hone ke baad buyer remaining 50% payment karega.

Full payment ke baad hi seller final work ya service deliver karega.

Work delivery aur review ka process kya hai?

Seller work deliver karega aur buyer uska review karega.

Agar buyer ko changes ya corrections chahiye, to seller ko request bhej sakta hai.

Seller agreed scope ke andar changes complete karega jab tak buyer satisfied na ho.

Buyer ke final confirmation ke baad hi seller ka payout release hota hai.

Refund ya dispute kab raise kiya ja sakta hai?

Agar service galat, incomplete, ya description ke against deliver hoti hai, buyer platform par complaint raise kar sakta hai.

Platform case review karega aur policy follow hone par refund approve karega, agar valid proof available ho.

Agar buyer ne direct payment ki hai, to platform kisi bhi loss ya fraud ke liye responsible nahi hoga.

Buyer ko seller se kaise communicate karna chahiye?

Buyer ko seller se professional aur polite tarike se baat karni hogi.

Buyer har query ka response maximum 24 hours ke andar dene ki koshish karega.

Trust aur safety ke liye buyer ko kaunse rules follow karne honge?

Buyer ko ye rules strictly follow karne honge:

  • Direct payment nahi kare
  • Seller ko platform rules todne ke liye force na kare
  • Fake disputes ya unnecessary complaints file na kare

Buyer ka account aur personal data kaise handle hota hai?

Buyer ka account aur personal information secure rakha jata hai.

Data sirf order processing aur verification ke liye use hota hai.

Buyer ka personal data kisi bhi third party ke saath share nahi kiya jata.

Agar buyer policy violate karta hai to kya hoga?

Agar buyer direct payment karta hai ya platform rules todta hai:

  • Platform kisi bhi loss ya fraud ke liye responsible nahi hoga
  • Buyer ka account suspend kiya ja sakta hai
  • Repeat violation par buyer ko permanently platform se remove kiya ja sakta hai

FINAL NOTICE

Platform protection sirf un buyers ke liye valid hai jo platform policies strictly follow karte hain.

SELLER POLICY – FAQ

Seller platform par kaun-si services provide kar sakta hai?

Seller sirf wahi services provide karega jo uski profile aur service description me clearly mentioned hain.

Fake skills, fake portfolio ya misleading claims strictly allowed nahi hain.

Kya seller buyer se direct payment le sakta hai?

Nahi. Seller kisi bhi condition me buyer se direct payment accept nahi karega.

Buyer ko sirf platform ke through payment karni hogi.

Direct payment lene par seller ko immediately platform se remove kar diya jayega.

Seller work kab start karega?

Seller tabhi work start karega jab buyer ne 50% advance payment platform ke through kar di ho.

Advance payment se pehle work start karna allowed nahi hai.

Seller ko payment kab milegi?

Seller ko payment tab milegi jab:

  • Work complete ho
  • Buyer ne final confirmation diya ho
  • Platform ne payout approve kiya ho

Buyer confirmation ke bina seller ko payment release nahi hogi.

Seller buyer se requirements kaise handle karega?

Seller work start hone se pehle buyer se saari requirements clear karega:

  • Kaam ka type
  • Style
  • Reference (agar koi ho)
  • Delivery timeline

Jab buyer aur seller dono agree ho jaayen, tabhi work start hoga.

Baad me “mujhe aisa nahi samjha” type issues valid nahi honge.

Revisions aur changes ka rule kya hai?

Seller service plan me mentioned revisions provide karega.

Small changes aur improvements seller karega.

Agar buyer final work ke baad completely new reference ya new style demand karta hai, to wo new work maana jaayega aur free revision me include nahi hoga.

Agar buyer refund ya dispute raise kare to seller ko kya karna hoga?

Seller ko platform ke saath full cooperation karna hoga.

Agar proof se ye confirm hota hai ki seller ne promised service provide nahi ki, to seller ka payout cancel ho sakta hai aur buyer ko refund diya ja sakta hai.

Seller buyer ke data aur files kaise handle karega?

Seller buyer ke files, data aur content ko confidential rakhega.

Buyer ke content ko bina permission share, reuse ya leak karna strictly prohibited hai.

Serious violation par legal action bhi ho sakta hai.

Seller ka behaviour aur communication ka rule kya hai?

Seller buyer se professional aur respectful behaviour rakhega.

Unnecessary delay, rude language, ignore karna ya attitude issues allowed nahi hain.

Repeated complaints par seller profile suspend ya remove ho sakti hai.

Agar seller policy violate karta hai to kya hoga?

Agar seller:

  • Direct payment leta hai
  • Buyer ko platform ke bahar deal ke liye force karta hai
  • Fake work ya fake claims karta hai

To seller ko without warning platform se remove kar diya jayega aur future access permanently block ho sakta hai.

FINAL NOTICE

Platform ka decision final hoga.
Seller ko policy accept karna mandatory hai.
Policy violation par support, payout aur platform access sab revoke ho sakta hai.